Online Retail Post-COVID
The landscape for online retailers has evolved substantially since the arrival of the global COVID-19 pandemic. Our analysis in May 2021 described the early impacts of these changes and predicted the effects of COVID subsiding in the west. One year later we’re updating our analysis to provide fresh insight into how the online retail sector, and e-commerce M&A in the lower middle market, will continue to develop.
It was always ambitious to call this article “post-COVID” since completely eliminating the virus is unlikely. At the time of writing the entire city of Shanghai is in lockdown as China continues to pursue an extreme zero-COVID policy. Much of the world remains unvaccinated and there is a long way to go before the virus is controlled. In the west, governments and consumers have largely started to move beyond COVID restrictions. The changing landscape that this has created for online retailers in the west is the subject of this piece.
While 2020 was for many in online retail the best year ever, 2021 became one of the most difficult. Supply chain nightmares, Amazon’s restock limits, the aftermath of Brexit and Apple’s iOS 14.5 update were among the serious challenges imposed on e-commerce businesses in 2021 (see below), but by far the greatest challenge came from an unexpected corner: customers.
Consumer behaviour in the west simply did not evolve in the way many had predicted: as soon as lockdowns & social distancing measures eased, consumers raced back to brick & mortar stores. Instead of 2020 representing a step-change in the shift towards e-commerce, in the west brick & mortar retail bounced back incredibly strongly in 2021, outpacing online retail growth for the first time in history.
Source: Retail Geek, cited in Forbes
Amazon’s own sales struggled to keep pace with the intense growth it experienced in the 12 months to 1Q 2021, showing negative growth for the first time in two decades in 1Q 2022. The largest US online retailer’s experience echoed the experience of so many 3P sellers on its platform, most of whom also struggled to keep pace with the same quarter from a year earlier. The problem was not unique to Amazon: DTC brands and sellers on marketplaces across the board experienced the same challenge of growing beyond the exceptional previous year.
Source: Marketplace Pulse
However, if viewed over a longer timeframe, this is shown to be simply a return to the previous growth trajectory of these businesses, and of e-commerce in general. Even if the COVID-19 pandemic didn’t cause a step-change in growth for online retail, the underlying growth rate is still strong. Case in point: the share of total retail sales from e-commerce transactions, at 13.2% in the US, has fallen from the 2020 level of 13.6%, but is still much higher than the 2019 level of 10.7%. In Europe and the UK the trend is the same.
The same is true of individual e-commerce brands that are struggling to keep up with last year’s tremendous results: while their year-on-year comps may currently be negative, many are still great businesses, on the same long-term growth trajectory when viewed over two years or more. By 3Q 2022 even year-on-year comps will be positive again for most of them.
“Even if the COVID-19 pandemic didn’t cause a step-change in growth for online retail, the underlying growth rate is still strong”
MARGIN COMPRESSION
Profit margins are a different matter. Most of 2021 and the start of 2022 have been characterised by inflationary pressures of numerous kinds for online sellers. The most widely publicised of these is the cost of sea freight from China, which rose 500% in 2021 to record levels. However it was not only the cost of shipping, but the duration that affected sellers – delays in China and at other ports around the world (notably LA and Long Beach, CA) extended supply chains for all retailers importing from the Far East. Lengthened supply chains mean holding more stock, resulting in higher financing costs and a lower return on capital. Those whose products were suitable for airfreight utilised this mode of transport more often, and bore the higher cost.
For many selling in Europe, Brexit created the need for new 3PL arrangements, along with a greater administrative burden. Amazon’s restock limits, introduced during the pandemic, further necessitated the use of 3PLs for Amazon sellers in the US as well as Europe. In the second half of 2021 Amazon began dialling back these restock limits and in February 2022 it also reduced the IPI threshold for storage limits to 400, a welcome change. But most have kept their 3PLs in place to avoid further problems “next time” Amazon limits inflows of stock into its fulfilment centres.
In April 2022 Amazon added further to its merchants’ woes by announcing a new “fuel & inflation surcharge” for US sellers, increasing its fulfilment fees by 5% across the board. Amazon defended the move, stating that it was lower than the inflation surcharges passed on by UPS and FedEx. It was certainly lower in percentage terms than the 30% hike in seller fees on the Etsy platform the same month (1.5% in absolute terms).
A larger impact on costs for Amazon sellers has been the steadily increasing price of advertising on the platform. Marketplace Pulse research showed that average CPC on Amazon in mid-2021 had doubled from only a year earlier, and it has continued to rise since. Amazon is allocating progressively more space above-the-fold to paid, rather than organic, listings making advertising ever more essential on the marketplace. No wonder Amazon’s advertising revenue soared to more than $30Bn per annum by the end of 2021 (more than the global newspaper industry). Third party sellers on the platform did not celebrate the milestone.
Rising Amazon CPC costs. Source: Statista
The impact of iOS14.5 on CPA. Source: Moloco data, cited by BusinessOfApps
DTC brands were struck with an even larger advertising-related problem in 2021: Apple’s iOS14.5 update. The software update allowed iPhone users to opt out of many of the tracking features most useful to advertisers. Almost overnight DTC brand owners lost the ability to track the performance of their Google & Facebook ads (critical for driving customers to DTC websites) for more than 40% of users. Within a few months it was reported that customer acquisition costs had increased by up to 200% as advertising became less well targeted. Those who had a large, known audience and a reliable advertising flywheel in place before the change were able to keep this going, but for most DTC brands the reduced attribution data caused ROAS to be far lower than it had been pre-iOS14.5.
The lower than anticipated growth rate has, for most sellers, resulted in high inventory levels. Caught by surprise with insufficient stock in 2020, retailers have made larger orders to avoid running out of stock again. Inventory levels are now healthy for most retailers, with some being significantly overstocked. Higher storage costs are the result.
All of this has meant that the first “post-lockdown” year in the west has been characterised by margin compression for online sellers. But as always, there are changes on the horizon.
Looking Forward
Online retailers in the west are looking forward to a better year from mid-2022 onwards, with stronger numbers and slightly less pressure on margins.
INEXORABLE GROWTH
Brands that have been on a long term growth curve, but for whom mid-2020 to mid-2021 was an exceptionally strong year, will return to year-on-year growth from mid-2022. For those interested in exiting, this will be a prerequisite (see below). E-commerce market penetration will continue to grow steadily, as consumers continue to migrate towards online retail and away from brick and mortar. While this change appears not to have been accelerated by the COVID-19 pandemic, the underlying trend is inexorable. And while e-commerce penetration in the US and Europe may never reach the almost 50% share in China, for many reasons, it is certain that it will continue to grow strongly.
MULTICHANNEL FUTURE
In our last report on this topic, we discussed how traditional retailers would place a new emphasis on the online channel and how many would become multichannel retailers for the first time. This did indeed play out. Now it is online retailers’ turn to see multichannel (or omnichannel) distribution as a priority. The most successful brands will be multichannel and there will be increasing urgency to achieve this, especially for retailers currently focused on only one channel. The iOS14.5 update showed how fragile the customer acquisition funnel can be for the DTC channel and many now see diversification as a priority. Some DTC brands who previously saw selling on Amazon as anathema are now coming around to the idea, while expansion into wholesale and brick & mortar channels is on brand owners’ radar earlier in the growth trajectory.
Amazon sellers are also looking to diversify. Amazon still has the most eyeballs with “intent” in the west and its fulfilment capability in the US and Europe is second to none (and by re-linking fulfilment centres in the UK and EU through its EFN programme in 2022 Amazon has regained much of what was lost through Brexit). But its dominance over its third-party merchants, increasing competition and the rising cost of doing business on the platform, mean that exclusive reliance on Amazon is a thing of the past for most online retailers. The high purchase intent of Amazon customers becomes less valuable to retailers as the cost of being found by these customers increases. Amazon will likely remain the most cost-effective channel on which to launch a new brand. But brand owners will look to expand to other channels sooner, rather than later.
ATTRIBUTION
The most valuable brands will always be the ones with a direct customer relationship (see below), so brand owners will continue to see the DTC channel as central, but the “attribution problem” needs to be solved. Thankfully, solutions are in the works. Facebook (Meta) immediately set to work developing a “modelled ROAS” metric, currently called Aggregated Event Measurement. Google has been working on data-driven attribution to provide more data, linking a user’s organic search history to the action rather than simply the last click (the paid one). The approach uses AI to interrogate its enormous dataset to “fill gaps in your understanding of customer behaviour”. Others, such as Affise, envisage a completely different approach – a “privacy-enabled attribution chain”. These developments will continue to fill some of the gaps in attribution to help marketers run more effective (and less costly) campaigns, which is key to driving the growth of DTC consumer brands.
Meanwhile, a similar privacy-driven update to Android phones is expected soon, and Google has already stated that it will phase out cookies from Chrome, although this has been delayed until 2023. It’s widely believed Google will be friendlier to advertisers (and brands) than Apple, since it has a vested interest in encouraging them to continue to advertise, but time will tell.
SOCIAL COMMERCE
We highlighted the growing importance of technology, and especially the relatively new field of social commerce, in our last report. New developments in this space have further strengthened our conviction in the importance of this new channel. Live shopping, already immensely popular in China (where some truly astonishing results have been recorded) is spreading to the west. Besides driving sales, livestreamed shopping is believed to be associated with higher conversion rates and up to 50% lower return rates.
Many other elements of social commerce are accelerating. For example, last time we mentioned how consumers are more likely to purchase if referred from a social source. It is easy to imagine how Instagram’s expansion of product tagging, enabling users (not only creators) to tag products, will amplify this effect. This is another means by which smaller brands can compete with incumbents, and will be increasingly important over time, especially in the apparel, footwear and beauty categories, but eventually in other categories also.
SEA FREIGHT COSTS
The biggest impact on increasing COGS for most online retailers has been sea container shipping. As discussed above, both the cost and duration of this mode of transport dramatically spiked in 2021, but both have started to gradually improve. At the time of writing the Drewry World Container Index is down 25% from its peak in September 2021, and down 15% in the two months since early March 2022.
While there are some signs that freight rates will increase again, most believe that sea freight prices will not return to anywhere near their peak levels. The rolling lockdowns in China have meant that there is a lower volume of finished goods ready for export, reducing demand for sea container slots. This has also enabled ports in the west to catch up and ease congestion. Retailers in the west still have higher inventory levels than before, while consumer spending is anticipated to be dampened by inflation. Substantial increases in capacity should come online in 2023 as shipbuilding efforts come to fruition. This is not to say that sea freight costs are set to plummet. The market is notoriously hard to predict, but most believe prices should stay within their current range for most of 2022, rising a little later in the year before trending further downwards in 2023. Overall a much better picture than 2021.
OTHER SUPPLY CHAIN FACTORS
China’s current COVID-19 lockdowns (five weeks and counting in Shanghai at the time of writing) will start to have an impact on the availability of goods in the west if they go on for much longer, despite retailers’ higher inventory levels. The chip shortage continues to affect retailers of some products, and is expected to continue until at least 2023. The war in Ukraine has highlighted the fragility of the global supply of commodities and will continue to impact inflation for some time. Further “black swan” events are not out of the question.
THE ENVIRONMENT
Environmental concerns took a back seat during the height of the COVID-19 pandemic in the west, as single-use plastics became the order of the day. Now the environment has rightly regained its prominence and regulators will continue to use both carrot and stick to motivate improvements in everything from shipping to delivery, packaging to waste recycling. Extended Producer Responsibility (EPR) regulations are a good example of the latter. Already in force in Germany and France, the regulations will be rolled out across the UK and EU countries over the next few years. Marketplaces like Amazon are engaged in the policing / implementation of these policies, forcing online sellers to comply. On the other hand Amazon’s Climate Pledge Friendly programme helps reward sellers for attaining sustainability certifications for products, as part of its own pledge to achieve carbon neutral status by 2040. While the increased red tape may be burdensome, consumers value sustainability and these initiatives will provide at least some return for brands.
M&A Impacts
While the pandemic provided tailwinds to online retailers in 2020 and into early 2021, driving growth and fuelling M&A, from mid-2021 onwards the market retreated a little from its frenzied peak. This was most notable in the market for Amazon FBA businesses. The aggregators started to show more caution by mid-2021, becoming more selective as their business models evolved, and as targets started to struggle to show positive year-on-year comps. This caused Amazon FBA valuations to diverge, with aggregators insisting on lower multiples for many of their deals and only the most sought-after assets in broker-led competitive deals achieving the strongest valuations. Hahnbeck has been a leader in this regard.
FUNDRAISING
2021 was a record year for e-commerce funding, reaching almost 3x the previous year’s level. However, the reduced growth rate of e-commerce from 2Q 2021 onwards (discussed above) took a little of the shine off the industry and reduced the FOMO that appeared to motivate so many new entrants in the first year of the COVID-19 pandemic, when investors everywhere sought to gain exposure to the online retail sector. This became evident in Q4 as funding dipped sharply.
Source: CB Insights
Looking at the Amazon aggregator sector specifically, $12.3Bn in debt and equity funding was raised over the course of 2021, eclipsing all previous records. The delay between fundraising commencements and deal announcements even made it appear that funding to the sector had accelerated in the second half of the year ($7.2Bn in funding to aggregators vs $5.1Bn in the first half). But in reality by late Q4 2021 the funding to the sector had slowed down and the largest aggregators were already pausing acquisitions.
The first quarter of 2022 has brought even more challenges, with interest rates on an upward trend for the first time in decades, capital markets struggling and the war in Ukraine creating further destabilisation. In contrast to the frenzy of early 2021, there is significant caution across capital markets globally, making it more challenging for acquirers to raise their next funding rounds. Those cheering for the fall of the Amazon aggregators seemed pleased when the first negative news from those firms (layoffs, restructurings) started becoming public in the first half of 2022. Thrasio announced layoffs in the same week as Robinhood, Netflix and many others (as well as hiring slowdowns at Meta and Uber). Many prominent pre-IPO startups had already experienced steep reductions in valuation, yet in the e-commerce ecosystem it seemed all anyone was talking about was the downfall of the aggregators.
But those who are waiting for the collapse of the Amazon aggregator sector will be disappointed. While the aggregators have experienced some challenges, the underlying business model is sound (albeit with adjustments). Restructuring is normal for fast-growing businesses, especially when there are changes to the macro environment they are operating in. Unlike early stage tech startups, the aggregators have revenue and (gross) profits. The most conservative ones are approaching net profitability, less than two years in. The most ambitious, like those who blaze a trail in any sector, have arguably made more mistakes (too many small acquisitions, not enough attention to brand, too much SG&A, not enough founder talent staying on). Thrasio is the most high-profile of these, and its decision to remove its entire M&A function while it recalibrates will raise eyebrows. But Thrasio and the other early aggregators also benefited from the largest equity raises and have larger cushions than those who raised mostly debt. They will (mostly) be fine. It’s clear that they need to acquire and build larger brands if they are to eventually resemble anything close to Unilever or P&G. But they still have time to do so.
METAMORPHOSIS
The aggregators that are currently in cocoon-mode will come out of the metamorphosis looking quite different to before. They will make fewer, larger acquisitions. They will focus on brands rather than merely products. Most aggregators will narrow their focus to specific categories, building platforms in key areas and looking for bolt-on acquisitions to support them. Complex deal structures and joint ventures will become more common. All of the aggregators will remain beholden to their “investment committees”, who are the ultimate decision-makers for all of their deals. With these investors demanding a higher return on capital in the new, higher interest rate environment, lower valuations on average are the inevitable result. But the most sought after brands will continue to command a premium.
Once unease in the capital markets begins to subside in the second half of 2022, investment into the sector will continue, albeit at a slower pace than the record-setting year of 2021. The consumer sector remains a highly investable asset class. The investors who funded the sector pre-pandemic will continue to see opportunities in this space post-pandemic, while most of the new entrants will also remain. Hahnbeck has knowledge of equity raises by several aggregators in 2Q 2022 (in addition to debt restructurings), and many others report that their investors remain keen to reinvest. Executives from CoVenture recently described how they believe the aggregator model will continue to provide a competitive advantage, noting that they have term sheets out with three aggregators in May 2022, despite the news cycle.
Consolidation amongst Amazon FBA aggregators is natural and will continue into 2022 and 2023. There will be some failures, as in any sector. Divestitures of non-core assets will become more common as acquirers focus on their core platforms, operating more like consumer PE firms.
STRATEGICS
Meanwhile, strategic buyers will continue to make acquisitions of synergistic brands. The largest exits will continue to be to strategics (and to PE firms as strategic bolt-ons). Early 2022 has provided more examples of the maxim that the best exits are to strategic buyers.
The most sought after brands will command strong multiples, as strategics, PE and aggregators all vie for the same assets. When acquisition is a firm’s raison d’etre and it narrows its acquisition criteria, as the aggregators are doing, those few targets that meet the new criteria become a much higher priority.
ACHIEVING AN EXIT
While fast-growth DTC brands will continue to command the highest multiples, fast-growing Amazon businesses that have a demonstrated consumer relationship and strong brand will also achieve very good exits. Even pure play Amazon brands will most certainly still be in demand, if they meet the acquirers’ acquisition criteria around brand, defensibility, category, size, margins and growth.
One part of the aggregator story that has so far been disappointing to sellers is the aggregators’ seeming lack of willingness (or ability) to invest in businesses that are not growing strongly. Declining sales and margins are viewed with great disdain. Instead these acquirers have, by and large, relied solely on acquiring brands that are already growing year-on-year. This is partly a function of how their performance is measured by their investors (with the historic sales of the target, even pre-acquisition, feeding into their own consolidated growth metrics). But it is also due to the fact that operating a brand better than the founder is actually incredibly hard. It is much easier to benefit from the tailwinds that already exist in the target than to be confident in generating new profitable growth post-acquisition. The reality of this is quite different to the claims made by many of these firms, especially in their earliest days. While there is still very little enthusiasm for turnaround cases amongst the aggregators, some exceptions are starting to appear, with a few standout firms beginning to have the confidence to acquire businesses with declining sales or margins, in certain situations.
In the current environment, the need for growth as a prerequisite to exit means that many sellers who would like to sell are waiting for year-on-year growth to return first. For most this means waiting until later in 2022 or beyond. Those who have maintained growth through to 2Q 2022 are exceptions and are in higher demand as a result.
Besides growth, each aggregator is starting to develop other strategic priorities (such as specific fulfilment capabilities, IP, talent and more) and businesses that meet these criteria are more highly valued by the acquirers who have those requirements. In this context, working with an advisor like Hahnbeck, who understands each of the buyers in depth, will be absolutely critical. In a frenzied market it was possible to sell without the support of a sell-side advisory firm. But in a more subdued market, brand owners that attempt to go to market without an experienced advisor will find it difficult to sell at all.
DEAL RISK
Many sellers (especially of Amazon brands) have sadly experienced their deals collapsing in the first half of 2022, with buyers suddenly pulling out of the process. Across the market we’re aware of a wide range of reasons buyers have given for abandoning deals under LOI. Some have retraded, others have simply retreated. Ultimately much of this is down to increased caution on the part of the acquirers’ investment committees, who call the shots from “behind the curtain”. Working with an advisory firm who can provide insight and advice regarding the deal risk with each buyer is also very valuable in this environment. Hahnbeck provides this insight, and much more, to its clients.
Hahnbeck is an M&A advisory firm specialising in e-commerce. If you have an online retail brand and you
would like to discuss your plans to exit we would be happy to help.
Just send us an email at info@hahnbeck.com or give us a call on (+44) 203 669 1654.